Privacy Policy
What we collect, why, who we pass it to, and when we delete it.
কার্যকর তারিখ 2026-08-26
এই নথিটি এখনও প্রস্তুত হচ্ছে। ফাঁকা অংশগুলো পূরণ করা হবে।
এই নথিটি শুধু কোরিয়ান ও ইংরেজিতে আছে। ইংরেজিতে দেখানো হচ্ছে।
1. Who handles your information
| Item | Detail |
|---|---|
| Business name | নির্ধারিত হয়নি |
| Business registration number | নির্ধারিত হয়নি |
| Representative | নির্ধারিত হয়নি |
| Address | নির্ধারিত হয়নি |
2. Why we collect it
- To receive your refund application and check your documents.
- To confirm that you are the person applying.
- To pass the tax agent what they need in order to file.
- To tell you how it is going and what the result was.
- To confirm the account the refund will go into.
We do not use it for anything else. If the purpose changes, we will ask you again.
3. What we collect
| Kind | Items |
|---|---|
| Required | Passport name in Latin letters, foreign registration number, nationality, date of birth, mobile number |
| Required | Bank, account number, account holder name |
| Required | Family details (father, mother, spouse, number of children) |
| Documents | Foreign registration card, bankbook copy, certificate of signature, family relation certificate, no-income certificate, overseas remittance record, family ID, child birth certificate |
| Collected automatically | Access time, IP address, browser information, progress through the application |
| Optional | Whether you agree to receive calls and text messages |
We do not ask for a Korean resident registration number. Without a basis in statute, it cannot be processed even with consent (PIPA Article 24-2).
4. How long we keep it
| What | How long |
|---|---|
| Application, documents, settlement records | 1 year after the refund process ends |
| Access logs | 2 years (Standards for Securing Personal Data Safety, Article 8) |
| Consent records | Same as the application |
Where another law requires a longer period, we follow that period. When the period ends, we delete without delay.
5. Sharing with a third party
The tax filing is done by the tax agent under their own licence. So passing your information to them is 'provision to a third party', and we ask for your consent separately.
| Who receives it | Purpose | Items | Period |
|---|---|---|---|
| নির্ধারিত হয়নি | Filing the amended return on your behalf | Name, foreign registration number, nationality, date of birth, contact number, refund account, all submitted documents | The period set by tax law |
We share with no one else, except where a court warrant or a law requires it.
6. Work we entrust to others
| Contractor | Work | Location |
|---|---|---|
| 문제해결집 | Building, running and hosting the system | Republic of Korea |
| Amazon Web Services | Servers, database, file storage | Republic of Korea (Seoul) |
| নির্ধারিত হয়নি | Sending text messages | Republic of Korea |
All data is held inside the Republic of Korea. It is not transferred abroad.
7. Your rights
- You can ask to see the information we hold about you.
- You can ask us to correct information that is wrong.
- You can ask us to delete it.
- You can ask us to stop processing it.
- You can withdraw your consent.
Write to the contact below and we will act within 10 days. If the tax filing has already been made, tax law may prevent deletion; in that case we will tell you why.
8. Deletion
When the period ends or the purpose is gone, we delete. Electronic files are deleted so they cannot be recovered; paper is shredded.
9. How we keep it safe
- Foreign registration numbers, phone numbers and account numbers are encrypted. Opening the database does not reveal them.
- Staff screens hide them by default, and looking at a full value is recorded.
- Staff must pass two-factor authentication to sign in.
- Who opened what, and when, is recorded — and those records cannot be altered or deleted.
- Document files are held in separate encrypted storage, not on the web server.
- All traffic over the internet is encrypted.
10. Cookies
We leave a small marker in your browser so you can continue an application later. That marker alone does not identify you. We do not track you for advertising.
11. Data protection officer
| Item | Detail |
|---|---|
| Name | নির্ধারিত হয়নি |
| Position | নির্ধারিত হয়নি |
| নির্ধারিত হয়নি | |
| Phone | নির্ধারিত হয়নি |
12. Where else you can get help
If you are not satisfied with our answer, you can ask any of these for help.
- Privacy Infringement Report Centre (118, privacy.kisa.or.kr)
- Personal Information Dispute Mediation Committee (1833-6972, kopico.go.kr)
- Supreme Prosecutors' Office, Cyber Investigation (1301)
- National Police Agency, Cyber Bureau (182)
13. If this policy changes
We will post any change here 7 days before it takes effect, or 30 days before if the change is to your disadvantage.
Effective: 2026-08-26
অর্থে পার্থক্য হলে কোরিয়ান সংস্করণ প্রযোজ্য হবে।
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